Shipping policy

Processing Time
All orders are packed within 1 to 2 business days from Sydney.

Australian Shipping
Standard delivery usually arrives in 2 to 6 business days depending on your location.
Express delivery is available at checkout.

International Shipping
We ship worldwide. Delivery times vary by country and local postal services.

Shipping Costs
Postage is calculated at checkout. We always use the most reliable and affordable options available.

Tracking
All orders include tracking. You will receive a tracking link once your order has shipped.

Lost or Delayed Parcels
If your parcel has not moved for 10 or more business days, contact us and we will help lodge an enquiry with the carrier. Rue is not responsible for lost or delayed parcels once they are handed to the postal service, but we will always do our best to support you.

Address Errors
Please check your shipping address carefully. Orders sent to an incorrect address provided by the customer are unable to be replaced or refunded.